Terms of Service

Effective Date: October 3, 2026 Last Updated: October 3, 2026

Welcome to Greenmoor Enterprise LLC (“Greenmoor Enterprise,” “Greenmoor,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Greenmoor Enterprise website, services, software, digital platforms, and related technology solutions (collectively, the “Services”).

Our Services are designed primarily for jewelry retailers, diamond and gemstone businesses, custom jewelry ateliers, designers, luxury brands, and related businesses seeking digital commerce, inventory, artificial intelligence, SEO, cloud infrastructure, and technology solutions.

By accessing our website or purchasing, subscribing to, or using any of our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use the Services.

1. Company Information

Greenmoor Enterprise LLC

4000 Barranca Pkwy #250 Irvine, CA 92604 United States

Phone: +1 (213) 513-4004 Email: contact@greenmoorenterprise.com

Website: greenmoorenterprise.com

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our Services.

If you access or use the Services on behalf of a company, partnership, corporation, or other organization, you represent and warrant that:

You have authority to bind that organization to these Terms;
You are authorized to purchase and use the Services on its behalf; and
Your use of the Services complies with all applicable laws and regulations.

3. Description of Services

Greenmoor Enterprise provides technology and digital commerce solutions primarily for jewelry and luxury businesses.

Depending on the applicable service agreement, our Services may include:

Custom jewelry eCommerce website development;
Online jewelry and diamond catalog systems;
Product information management (“PIM”) systems;
Gemstone and inventory management systems;
Inventory synchronization and API integrations;
Shopify, WooCommerce, ERP, POS, and third-party system integrations;
Diamond and gemstone data integrations;
GIA, IGI, HRD, and other certification data integrations where technically available;
Custom engagement ring and jewelry configurators;
3D CAD and product visualization functionality;
Search engine optimization (“SEO”);
Google Merchant Center and related product-feed integrations;
AI-powered customer assistance and recommendation systems;
AI automation and workflow systems;
Customer relationship and clienteling technology;
Cloud infrastructure and hosting support;
Security, authentication, backup, and infrastructure services;
Technical consulting and architecture reviews;
Website maintenance and development;
Digital strategy and technology advisory services; and
Other services specifically described in an applicable proposal, statement of work, order, subscription, or service agreement.

Not every feature is available with every service package.

Specific functionality, service levels, integrations, implementation requirements, fees, and deliverables may be defined in a separate proposal, statement of work (“SOW”), order form, subscription agreement, or other written agreement.

4. Service Agreements and Statements of Work

Certain Services may require a separate written agreement.

If there is a conflict between these Terms and a signed written agreement, the signed agreement will control with respect to the specific Services covered by that agreement.

A statement of work may specify:

Project scope;
Deliverables;
Development milestones;
Implementation requirements;
Fees;
Payment schedules;
Third-party services;
Hosting arrangements;
Support obligations;
Maintenance arrangements;
Service limitations; and
Acceptance criteria.

Work outside the agreed scope may require an additional fee or written change order.

5. Accounts and Access Credentials

Certain Services may require you to create accounts or provide access credentials.

You are responsible for:

Providing accurate account information;
Maintaining the confidentiality of usernames, passwords, API keys, tokens, and other credentials;
Restricting unauthorized access to your accounts;
Promptly notifying us of suspected unauthorized access; and
Ensuring that employees, contractors, and authorized users comply with these Terms.

You are responsible for activity conducted through your accounts unless the activity resulted from unauthorized access caused by Greenmoor Enterprise's failure to use reasonable security measures.

You should not provide Greenmoor Enterprise with passwords or credentials that are unnecessary for the performance of the Services.

6. Customer Responsibilities

You are responsible for providing information, materials, content, access, approvals, and other resources reasonably necessary for us to perform the Services.

This may include:

Product information;
Product photographs;
Diamond and gemstone information;
Pricing;
Inventory information;
Certification information;
Branding materials;
Website content;
Business information;
Customer-facing policies;
API credentials;
Third-party account access;
Hosting information; and
Other technical or business information required for implementation.

You represent that you have the necessary rights and permissions to provide such materials to Greenmoor Enterprise.

Delays caused by incomplete information, delayed approvals, unavailable third-party systems, inaccurate data, or customer-requested changes may affect project schedules.

7. Customer Content

“Customer Content” means information, data, text, images, videos, product information, catalogs, documents, trademarks, logos, designs, databases, and other materials provided by you or generated from your business data.

You retain ownership of your Customer Content.

You grant Greenmoor Enterprise a limited, non-exclusive, worldwide license to host, reproduce, process, transmit, modify as technically necessary, and otherwise use Customer Content solely as reasonably necessary to:

Provide the Services;
Develop and configure your systems;
Maintain and secure the Services;
Perform backups;
Troubleshoot technical issues;
Provide customer support; and
Fulfill our contractual obligations.

You are responsible for ensuring that your Customer Content does not violate applicable law or infringe the rights of others.

8. Product and Inventory Information

Greenmoor Enterprise may provide systems that synchronize jewelry, diamond, gemstone, pricing, inventory, certification, and other product information from third-party sources.

Such information may originate from:

Suppliers;
Laboratories;
Diamond exchanges;
Inventory providers;
APIs;
Marketplaces;
POS systems;
ERP systems; or
Other third-party sources.

Greenmoor Enterprise does not guarantee that third-party information is always accurate, complete, current, available, or error-free.

You remain responsible for verifying product information, pricing, availability, certification information, specifications, and other information before publishing or relying upon it for commercial transactions.

9. Third-Party Services and Integrations

Our Services may integrate with third-party platforms and services, including eCommerce platforms, payment providers, hosting providers, APIs, cloud providers, marketplaces, inventory providers, analytics services, social platforms, AI providers, and other technology providers.

Third-party services are governed by their own terms and policies.

Greenmoor Enterprise does not control and is not responsible for:

Third-party outages;
Changes to third-party APIs;
API rate limits;
Changes in third-party pricing;
Discontinued integrations;
Third-party security incidents;
Third-party data processing;
Third-party policies; or
Third-party functionality.

If a third party changes or discontinues an API or service, Greenmoor Enterprise may need to modify, replace, or discontinue the affected integration.

Additional development fees may apply where substantial work is required to accommodate third-party changes.

10. Artificial Intelligence Services

Certain Greenmoor Enterprise Services may incorporate artificial intelligence, machine learning, natural language processing, recommendation systems, automated classification, content generation, or other AI technologies.

AI-generated or AI-assisted outputs may contain errors, omissions, inaccuracies, or inappropriate recommendations.

AI functionality should not be treated as a substitute for professional judgment, human verification, legal advice, financial advice, gemological certification, or other professional services.

You are responsible for reviewing AI-generated content before publishing, distributing, or relying upon it.

Greenmoor Enterprise does not guarantee that AI-generated outputs will be:

Accurate;
Complete;
Unique;
Suitable for a particular purpose;
Free from errors; or
Free from potentially similar outputs generated for other users.

11. SEO and Digital Marketing Services

Where Greenmoor Enterprise provides SEO or digital marketing services, we may implement technical SEO improvements, structured data, product feeds, metadata, content strategies, performance improvements, and related optimization.

However, we do not guarantee specific search-engine rankings, traffic levels, sales, conversions, leads, or revenue.

Search engines and third-party platforms independently determine their rankings, algorithms, policies, indexing, and advertising systems.

Search engine algorithms may change without notice.

12. Website Development and Hosting

Where Greenmoor Enterprise develops or hosts websites, specific hosting arrangements will be established in the applicable service agreement.

Hosting availability may be affected by:

Scheduled maintenance;
Emergency maintenance;
Infrastructure failures;
Internet connectivity;
Cloud provider outages;
DNS problems;
Cybersecurity incidents;
Third-party services; or
Circumstances outside our reasonable control.

Unless expressly provided under a separate service-level agreement, we do not guarantee uninterrupted or error-free availability.

13. Security

Greenmoor Enterprise may implement security measures such as:

Encryption;
Authentication;
Multi-factor authentication;
Access controls;
Monitoring;
Backups;
Cloud security controls; and
Fraud or risk-management technology.

However, no system connected to the Internet can be guaranteed to be completely secure.

You acknowledge that cybersecurity risks may include unauthorized access, malware, phishing, denial-of-service attacks, credential compromise, vulnerabilities, and other threats.

You are responsible for maintaining appropriate security practices for your organization and users.

14. Backups

Where backups are included in your Services, backups are intended to assist with recovery and business continuity.

Unless otherwise specified in writing, backups are not guaranteed to provide complete recovery of every file, transaction, database record, configuration, or historical version.

Customers should maintain their own independent copies of critical business information where appropriate.

15. Payments and Fees

Fees for Services will be established through applicable proposals, invoices, subscription plans, statements of work, or other written agreements.

Unless otherwise agreed:

Fees are due according to the applicable invoice or payment schedule;
Taxes and governmental charges may be added where applicable;
Third-party service fees may be billed separately;
Work outside the agreed scope may result in additional charges; and
Late payments may result in suspension of Services.

We reserve the right to suspend Services for materially overdue accounts after providing reasonable notice where required by applicable law or contract.

16. Taxes

You are responsible for applicable sales taxes, use taxes, VAT, duties, or other governmental charges associated with your purchase or use of the Services, except taxes imposed on Greenmoor Enterprise's net income.

17. Intellectual Property

Except for Customer Content, all rights, title, and interest in and to Greenmoor Enterprise's:

Website;
Software;
Source code;
Frameworks;
Templates;
Interfaces;
Documentation;
Designs;
Processes;
Methodologies;
Algorithms;
AI systems;
Technology;
Trademarks;
Logos; and
Other proprietary materials

are owned by or licensed to Greenmoor Enterprise and are protected by applicable intellectual-property laws.

Nothing in these Terms transfers ownership of Greenmoor Enterprise intellectual property to you unless expressly stated in a written agreement.

18. Custom Development

Unless otherwise agreed in writing, Greenmoor Enterprise retains ownership of its pre-existing software, frameworks, libraries, reusable components, development methodologies, tools, scripts, infrastructure configurations, and general-purpose technology used to provide custom development services.

Ownership or licensing of specifically commissioned deliverables may be defined in the applicable SOW or project agreement.

19. Restrictions on Use

You agree not to:

Reverse engineer or attempt to derive source code from our proprietary software;
Circumvent security controls;
Attempt unauthorized access to systems;
Interfere with the operation of the Services;
Introduce malware or malicious code;
Use the Services to violate applicable laws;
Use the Services to infringe intellectual-property rights;
Resell Services without authorization;
Scrape or systematically extract proprietary data without authorization;
Attempt to overload or disrupt our infrastructure;
Use automated systems to attack or probe our systems; or
Use the Services for fraudulent or unlawful activities.

20. Acceptable Use

You may not use our Services to facilitate or conduct activities involving:

Fraud;
Money laundering;
Unauthorized financial transactions;
Identity theft;
Phishing;
Malware;
Unauthorized surveillance;
Intellectual-property infringement;
Distribution of illegal material;
Harassment;
Cyberattacks;
Circumvention of security controls; or
Other unlawful activities.

We may suspend or terminate access when reasonably necessary to protect our systems, customers, users, or third parties.

21. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using the Services, you acknowledge that information may be collected, processed, stored, and used as described in the Privacy Policy.

Where Greenmoor Enterprise processes personal information on behalf of a business customer, additional data-processing terms may apply depending on the nature of the Services and applicable law.

22. Confidentiality

Each party may receive confidential information belonging to the other party.

The receiving party agrees to use reasonable measures to protect confidential information and to use it only for purposes associated with the business relationship.

Confidential information does not include information that:

Is publicly available through no breach of these Terms;
Was already lawfully known;
Is independently developed without use of confidential information;
Is received lawfully from a third party without confidentiality obligations; or
Must be disclosed by law or legal process.

23. Communications and Support

Customers may contact Greenmoor Enterprise through available support or contact channels.

Support response times, service hours, maintenance windows, and technical-support obligations may vary depending on the applicable service plan or agreement.

Unless specifically agreed otherwise, contacting us does not create an obligation to provide emergency or guaranteed response services.

24. Service Modifications

We may modify, improve, update, or discontinue portions of the Services from time to time.

We may make changes because of:

Technology improvements;
Security requirements;
Third-party changes;
Legal requirements;
Business requirements;
Product development; or
Changes in customer needs.

Where reasonably practicable, we will provide notice of material changes affecting paid Services.

25. Termination

Either party may terminate a Service agreement according to the applicable contract.

We may suspend or terminate access to Services if:

You materially breach these Terms;
You fail to pay amounts when due;
You engage in unlawful activity;
You compromise the security of our systems;
Your use creates a significant security or legal risk; or
Required by law.

Upon termination, you remain responsible for amounts incurred before termination.

26. Effect of Termination

Upon termination:

Your right to use applicable Services will end;
Outstanding fees become due according to the applicable agreement;
Each party will return or dispose of confidential information as required;
Customer Content may be handled according to the applicable agreement and Privacy Policy; and
Provisions intended to survive termination will remain effective.

Where technically and contractually applicable, we may provide a reasonable transition period for exporting Customer Content.

Additional transition or migration services may be subject to fees.

27. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis.

Greenmoor Enterprise does not warrant that the Services will be:

Uninterrupted;
Error-free;
Completely secure;
Available at all times;
Compatible with every third-party platform;
Free of vulnerabilities; or
Suitable for every particular business purpose.

We disclaim warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except where such warranties cannot legally be excluded.

28. No Guarantee of Business Results

Greenmoor Enterprise does not guarantee that the Services will result in:

Increased sales;
Increased website traffic;
Higher search rankings;
Increased conversions;
Increased customer engagement;
Reduced operating costs;
Increased inventory turnover;
Specific revenue;
Specific return on investment; or
Any particular business outcome.

Business results depend on numerous factors outside our control.

29. Limitation of Liability

To the maximum extent permitted by law, Greenmoor Enterprise LLC and its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the Services.

This includes, without limitation:

Lost profits;
Lost revenue;
Lost business opportunities;
Loss of goodwill;
Loss of data;
Business interruption;
Loss of anticipated savings; or
Costs of replacement services.

To the maximum extent permitted by applicable law, Greenmoor Enterprise's aggregate liability arising out of or relating to the Services will not exceed the amount actually paid by the customer to Greenmoor Enterprise for the specific Services giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

30. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Greenmoor Enterprise LLC and its owners, officers, employees, contractors, affiliates, licensors, and service providers from claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising from:

Your violation of these Terms;
Your Customer Content;
Your products or services;
Your violation of applicable law;
Your infringement of another party's rights; or
Your misuse of the Services.

31. Force Majeure

Greenmoor Enterprise will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including:

Natural disasters;
Fire;
Flood;
Earthquake;
War;
Terrorism;
Civil unrest;
Government action;
Labor disputes;
Internet outages;
Cloud infrastructure failures;
Cyberattacks;
Telecommunications failures;
Utility failures;
Third-party service interruptions; or
Other events beyond our reasonable control.

32. Notices

We may provide notices through:

Email;
Your customer account;
The Greenmoor Enterprise website;
Service dashboards; or
Other reasonable communication methods.

You are responsible for maintaining current contact information.

33. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of California, without regard to conflict-of-law principles, except to the extent federal law or another mandatory applicable law requires otherwise.

34. Dispute Resolution

Before initiating formal legal proceedings, the parties agree to make a good-faith effort to resolve disputes through informal communication.

A party seeking to raise a dispute should provide written notice describing:

The nature of the dispute;
The relevant facts;
The requested resolution; and
Contact information for further communication.

If the dispute cannot be resolved informally, the parties may pursue remedies available under applicable law.

Nothing in this section prevents either party from seeking emergency injunctive or equitable relief where necessary to protect intellectual property, confidential information, security, or other rights.

35. Arbitration

To the extent permitted by applicable law and unless a separate written agreement provides otherwise, disputes may be resolved through binding arbitration in California rather than through court proceedings.

Any arbitration provision applicable to a particular customer should be reviewed carefully with legal counsel before implementation, particularly with respect to consumer customers and any legally required disclosures or opt-out procedures.

36. Class Action Waiver

To the extent permitted by applicable law, parties using the Services for business purposes agree that disputes will be brought individually and not as part of a class, collective, or representative action.

This provision does not apply where prohibited by law.

37. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intended purpose, where legally permitted.

38. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

39. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Greenmoor Enterprise may assign these Terms in connection with a merger, acquisition, corporate restructuring, sale of substantially all assets, or similar business transaction.

40. Entire Agreement

These Terms, together with any applicable proposals, statements of work, service agreements, order forms, and referenced policies, constitute the agreement between you and Greenmoor Enterprise regarding the Services.

They supersede prior discussions or representations concerning the same subject matter unless expressly incorporated into a written agreement.

41. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the “Last Updated” date at the top of this document.

Your continued use of the Services after the effective date of revised Terms constitutes acceptance of the revised Terms to the extent permitted by law.

For material changes to an existing paid service relationship, we may provide additional notice where required.

42. Contact Us

If you have questions about these Terms or our Services, please contact:

Greenmoor Enterprise LLC

4000 Barranca Pkwy #250 Irvine, CA 92604 United States

Email: contact@greenmoorenterprise.com Phone: +1 (213) 513-4004

Website: greenmoorenterprise.com

---